What is at stake in hiding the delivery people, stockroom workers, content moderators, and call center operators laboring to produce the automated experience?
Lilly Irani is an assistant professor of Communication & Science Studies at the University of California, San Diego. She is a co-founder of the Mechanical Turk worker activism tool Turkopticon. She writes on the cultural politics of globalized innovation and development. She has a PhD in Information and Computer Science from the University of California, Irvine.